Support / Vol. 1
A direct line,
not a ticket queue.
No chatbots. No routing loops. Every message reaches a human on the operations team — usually the same person who architected the part of the platform you're writing about.
Include These Details
The more context we have in your first message, the faster we can get you back to your board. Please include:
- ▪Your registered agent email address (the one tied to your claim).
- ▪The Lot ID number, if your inquiry involves a specific placement.
- ▪The property address associated with your active slot, if applicable.
- ▪A clear description of what happened — including the exact steps you took.
- ▪Screenshots or a screen recording if the issue is visual or interactive.
- ▪The browser and device you're on (e.g. Safari on iPhone 15, Chrome on macOS).
What to Expect
Payment posted but slot never published, or a live lot displaying corrupted content.
Edit requests, billing questions, waitlist status, or general platform questions.
Product suggestions, editorial partnerships, and press or media inquiries.
Response windows are measured in US business hours, Monday through Friday, excluding federal holidays.
Before You Write
Refund and cancellation questions are governed by our Terms of Service. Data deletion and privacy requests are handled per the Privacy Policy. Read those first — the answer is usually there.